I didn't say that... and my apologies if I somehow misworded it. We don't give refunds for player deaths that occur as a part of natural game hazards, such as falling into laval, falling off a cliff, dying to mobs, etc., and the point I was trying to make was that while this was due to a server bug, it was not significantly different from the natural game hazards to be considered for refunds. As a general rule, things that a player can prevent are not refundable (warping to a warp that kills you (don't warp to unfamiliar places), natural game hazards, pvp, getting killed by creepers, etc.)